Since 2000, Northern Quest Resort & Casino, located in Eastern Washington, has been on an exceptional path of growth. Soon, cash processing became a challenge with frequent machine downtimes and staff working long 10-16 hour shifts. Northern Quest Casino decided to replace its original cash processing machines with a high speed BPS M5. The system was fully installed and running within three days. Since then, count room volumes increased significantly, the drop could be raised from 1/3 to ½ of the floor, and working shifts were reduced to more manageable 8 hours shifts.
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Lisa Bonga, Director of Cage and Count Operations